Refund Policy
Last Updated: 9/5/2025
14-Day Money-Back Guarantee
We're confident you'll find value in your Detailed Tax Report. However, if you're not satisfied, we offer a full refund within 14 days of purchase.
How to Request a Refund
- Email us at support@takehomecalculator.com with your order number
- Include the reason for your refund request (this helps us improve our service)
- We'll process your refund within 3-5 business days
- You'll receive a confirmation email once the refund is processed
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- Refund request must be made within 14 days of purchase
- The report was delivered successfully to your email address
- One refund per customer (to prevent abuse of our policy)
- The request must be made by the original purchaser
Refund Processing
Processing Time
- • Review: 1-2 business days
- • Processing: 2-3 business days
- • Bank/card processing: 3-7 business days
- • Total time: Up to 10 business days
Refund Method
- • Refunds are issued to the original payment method
- • Credit card refunds appear as credits on your statement
- • PayPal refunds go to your PayPal account
- • Bank transfers may take additional processing time
Payment Processing
All payments and refunds are securely processed by Paddle.com, our trusted payment processor. Refunds will appear on your statement from "Paddle.net Market Limited".
For any payment-related questions or issues with the refund process, you can also contact Paddle directly through their support channels.
Exceptions
Refunds may be denied in the following situations:
- Request made after the 14-day window
- Evidence of fraudulent activity or abuse of the refund policy
- Customer has previously received a refund for our service
- Request does not include sufficient information to verify the purchase
Contact Information
For refund requests or questions about our policy:
- Email: support@takehomecalculator.com
- Subject Line: "Refund Request - [Your Order Number]"
- Response Time: Within 24 hours on business days
Our Commitment
We stand behind the quality of our premium reports and want you to be completely satisfied with your purchase. Our 14-day money-back guarantee gives you time to review your personalized report and ensure it meets your expectations.
If you have any concerns or suggestions for improvement, please don't hesitate to reach out. Your feedback helps us create better products for all our users.
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